Corona Virus Business Update

BUSINESS AS USUAL

After the recent announcement from the Victorian Government regarding the Stage 4 lock down in Melbourne, many customers may be wondering if they can still place online orders with us. Please be assured, as an essential service, we are still fulfilling our online orders as per usual, and are endeavouring to dispatch your orders as soon as possible. If you have any questions regarding this matter please call the office on (03) 5941 4240 and we can assist you. 

 

SHOP FRONT CLOSED

Due to the recent stage 4 lockdown for Melbourne, Energy Connection's have temporarily closed our shop front for in-store shopping. We will continue to operate under the guidelines as advised by the Victorian State government. If you require a contact free pick-up, please call us on (03) 5941 4240 and we can assist you. Thank you for your continued support and understanding. 

ONLINE ORDER DELAYS

Due to the high demand of online orders, it is a busy time right now for Energy Connections and we are working hard to get your orders out to you as quickly as possible. Please expect delays from our end and Australia Post.

Australia post are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in their network (such as one person unloading a loose load trailer which halves productivity) and an increase in parcel volumes as more people shop online.

Victron energy’s Melbourne warehouse is also experiencing delays during this time, despite working hard to minimise these. This therefore means there will be delays in receiving stock for your orders, as well as drop-shipping orders from their warehouse direct to the customer.

Please be assured we are working as hard as we can to get these orders out for you. Unfortunately, these delays are not within our control, so we want to be upfront about what to expect. We will keep you updated as these time frames start to get back to normal.

Our thoughts are with everyone navigating this tough time. As a proud Australian business, we are committed to doing our part to slow the spread of COVID-19 while we continue to operate safely. If you have any questions regarding this matter, please email annie@energyconnections.net.au to try and assist you further.

Thank you very much for your understanding and patience.