Corona Virus Business Update

 

SHOP FRONT BACK OPEN

Energy Connection's shop front is back open for in-store shopping. The health of our staff and customers is our top priority, with this in mind we are practicing social distancing and surface areas will be frequently wiped down and cleaned. If you would still prefer to call ahead for a contact free pick-up, please feel free to call the office on (03) 5941 4240 and we can assist you.

ONLINE ORDER DELAYS

Due to the high demand of online orders, it is a busy time right now for Energy Connections and we are working hard to get your orders out to you as quickly as possible. Please expect delays from our end and Australia Post.

Australia post are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in their network (such as one person unloading a loose load trailer which halves productivity) and an increase in parcel volumes as more people shop online.

Victron energy’s Melbourne warehouse is also experiencing delays during this time, despite working hard to minimise these. This therefore means there will be delays in receiving stock for your orders, as well as drop-shipping orders from their warehouse direct to the customer.

Please be assured we are working as hard as we can to get these orders out for you. Unfortunately, these delays are not within our control, so we want to be upfront about what to expect. We will keep you updated as these time frames start to get back to normal.

Our thoughts are with everyone navigating this tough time. As a proud Australian business, we are committed to doing our part to slow the spread of COVID-19 while we continue to operate safely. If you have any questions regarding this matter, please email annie@energyconnections.net.au to try and assist you further.

Thank you very much for your understanding and patience.