EXTREME WEATHER: IMPACTS DELIVERIES TO NSW & QLD
Australia Post have released a statement regarding the current flood-affected areas and how this is impacting deliveries. Please keep this in mind when placing an online order.
"Several regions across NSW and QLD have been evacuated due to flooding, and many others have road closures and detours in place, impacting our ability to deliver to these areas. We’re delivering mail and parcels where it is safe to do so, but some post offices are closed."
SHOP FRONT OPEN
Due to the recent easing of restrictions by the Victorian State Government, Energy Connection's shop front is back open for in-store shopping. We will continue to operate under the guidelines as advised by the Victorian State government and have our COVID Safe plan in place. If you have any questions regarding this matter please call us on (03) 5941 4240 and we can assist you. Thank you for your continued support.
ONLINE ORDER DELAYS
Due to the high demand of online orders, it is a busy time right now for Energy Connections and we are working hard to get your orders out to you as quickly as possible. Please expect delays from our end and Australia Post.
Australia post are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in their network (such as one person unloading a loose load trailer which halves productivity) and an increase in parcel volumes as more people shop online.
Victron energy’s Melbourne warehouse is also experiencing delays during this time, despite working hard to minimise these. This therefore means there will be delays in receiving stock for your orders, as well as drop-shipping orders from their warehouse direct to the customer.
Please be assured we are working as hard as we can to get these orders out for you. Unfortunately, these delays are not within our control, so we want to be upfront about what to expect. We will keep you updated as these time frames start to get back to normal.
Our thoughts are with everyone navigating this tough time. As a proud Australian business, we are committed to doing our part to slow the spread of COVID-19 while we continue to operate safely. If you have any questions regarding this matter, please email firstname.lastname@example.org to try and assist you further.
Thank you very much for your understanding and patience.