Refund policy

INSPECTION OF GOODS

It is your responsibility to check what was delivered is correct and the details listed on the tax invoice are correct. Any visible damage to packaging or goods must be documented (photograph taken) and advise us via email within 48 hours of receiving the shipment.

You are deemed responsible for advising us within 48 hours of receiving the goods of any discrepancy in the shipment contents so that the received goods can be compared, for our records. If we do not receive a notification within the 48 hours, the shipment will be “delivered in full”. We do not accept liability for any loss or damage from items lost or stolen after the delivery.

WARRANTY REFUNDS AND RETURNS

Energy Connections abides by the Australian Consumer Rights & Guarantees Policy (https://www.accc.gov.au/consumers/consumer-rights-guarantees). If you change your mind about a purchase within 30 days from the date of purchase, we will provide you with a full refund for your purchase less a 20% restocking fee provided the goods are returned in the condition they were shipped in, unused, including unmarked or original packaging. Any refund will be made as per original payment process made by you. Be sure to always contact Energy Connections prior, to receive further instructions.

For warranty claims on faulty items, they will need to be tested by our technician in house to be deemed faulty. It is up to the customer to pay for return postage in such event. Energy Connections may choose to reimburse the customer if the item is deemed faulty by our technical staff.