Shipping policy

FRAGILE & DANGEROUS GOODS SHIPPING

Online Items that have limited shipping:

• Victron Batteries
• Victron Solar Panels

Any items over 32kg will also have to be put on a pallet for transport and will require a forklift on site. 

Because all lithium batteries are considered dangerous goods, regulations are in place to ensure their safe transport. This may result in shipping charges being more expensive than usual. Solar Panels are not insured by freight companies due to their fragile nature and can only be shipped on a pallet. 

 

PAYMENT

On completion of your online order, you have an option to pay by Credit card or PayPal. We do not charge any credit card fees. Please note that we do not accept any international orders, and if payment is processed you will be promptly refunded.

PACKAGING, SHIPPING AND DELIVERY

Energy Connections endeavours to ship goods within 48 hours from receipt of order via Australia Post or Courier. Estimated transit time of deliveries is 2-3 business days. Transit time will vary depending on customer location, if delivery is delayed, you agree late delivery does not constitute a failure of our agreement and does not entitle you to cancel the order.

Any fee charged for shipping includes an allowance for packing, freight, and transit insurance. Shipments include tracking information for your chosen shipping address. If for some reason delivery is delayed, you agree that late delivery does not mean a failure of our agreement, and does not entitle you to cancel the order. If express shipping is required, extra charges may be applicable. So please contact us if you wish to use express shipping.

We reserve the right to review any additional freight fees that may occur. In such a case, we will contact you before dispatch to receive an additional payment if agreed. You will have the opportunity to cancel your order and promptly receive a full refund if you do not accept the extra charges. Please note that “Free Shipping” may not apply to remote destinations.